Confirming the point about backage handlers. Bags with protruding wheels should be banned or rhe passenger required to sign a disclaimer for using such luggage
Why its not the airline staff handling your bags? The backage handlers for budget and top end airlines in the same airport are the airport personnel not the airline personnel
Sorry for stupid question, but how it's possible to take "Protection Juridique" which you 350 per year? Thanks
If Angela was flying where I think it would be an a340-300. The swiss a333 are all fairly new, oldest is just a couple years, newest is a few months.
I didn't read through the entire thread but having just dealt with a similar issue as the OP with Swiss, I felt I could add an anecdote.
I was booking my flight to Canada, and the system required me to input my name etc, then activate my account (after I had chosen the tickets etc). So I waited for my activation email to come in, it took a while and then proceeded with my booking. All in all 10 minutes time. As I click book, the system rejects my booking and says nope sorry the flight at this price doesn't exist. Wtf? Ok, so maybe a little fee had been added. So I restart my booking, and .... price goes up 450.- . Considering I had already booked tickets on another leg, I don't have a choice but to go through.
There are somethings money can't buy, for everything else you've been Switzerlanded!
Scheissdräck....
Because I only made a contract with an airline (by buying a ticket). It's not my problem who they outsource whatever part of it to. If my luggage breaks is it the airline who is liable to me and then can claim whatever back from their contractor... that's how contracts work. When I show up with some unusual luggage (in my case usually scuba diving equipment) do they make me sign some waiver before boarding. If they don't can they not AFTER the damage is done shove some flyer up my face saying "the policies have changed".
On all the "cheap luggage argument" - mine was one of the more expensive Samsonite models. Their wheels are even designed to come off as a designated breaking point if somebody tears it to hard... I believe that some airports have on their side also outsourced the luggage handling to the nearest zoo... (and in the complaints line behind me was a guy with a rimowa which are really built to last...)
While your partner clearly is the airline and not the handling company, when discussing how the baggage is processed at either airport, we discuss about what is done by the personnel of the handling companies.
I was also assuming Peru which would possibly mean changing at JFK, MIA or LAX. The latter would be the 340 which would be the same age as the older 330s. She flew in 2011 when they still had some of the older 330s.
In any event not 80s. you need to fly with AA to experience that (along with possibly the rudest in-flight service anywhere).
the on-board service of AA never mattered to me. But I two or three times profited from their perfect organisation.
It was a flight from Boston, not Lima
Swiss had 2 different configuration on their old A330-200s. One had first class and the other had no first class. The one with first class, I think, has very cramped economy class seats with 1 - 2 inches less leg room. These aircrafts have been phased out a couple of years ago.
I did the Zurich airport tour once and we were watching the baggage handlers moving luggage from the belt onto the trucks before loading them into the plane. They were simply heaving those luggage and dumping them onto the truck, very roughly. Most of us were horrified but the tourguide then said that each of those guys move up to 10 tonnes (can't remember the exact number) per work shift, so "next time you want to buy a Louis Vuitton suitcase, think again... they are not going to give your luggage the special treatment". I can understand that... sort off. Those guys have a terrible job under high time pressure, but the airlines know this and should have taken this into account when they do their budgeting or whatever.