**Warning ** Inter Discount** Warning**

Complaints Corner
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Please ignore this post

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If I were you i'd be taking this all the way to the top and literally refusing to leave the shop until i'd spoken to the manager, and if no luck then then the regional manager etc etc until one of them got so sick of me that they say: "Oh sod it it's not worth the hassle, give him a replacement". Most high tier managers are bothered with far more important things than sorting out stuff like this, so often they will relent and order the staff to help you out to stop it going any further.

Kick up a fuss.

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ok im going the, speak to the manager route first... if i get no joy then i go the Canon Direct route. I will keep you all informed. Im still angry at the consumer rights issue, and think its totally wrong for a seller of goods to absolve themselves of responsibilty , simply because they dont manufacture the goods.

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I tried that route yesterday, and was surrounded by 5 Inter discount staff and instructed politely to leave the store , being told there were 12 more staff inside and come back tommorow to see the manager. The guy i spoke to refused to give his name in case i informed head office he was a bad salesman.. ( his words not mine) ...

I wanted his name so i could inform head office of whom i had spoken too.

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Excuse me for asking but what planet are you from???

Whether Interdiscount has had a problem with a supplier before has nothing to do with how they should treat their customers.

@OP - I would go back to the shop, pick a particularly busy time and kick up a huge stink. Demand to see the manager and if you don't get any joy there, regional manager, make it plain that you're not taking no for an answer and that you expect them to do something about.

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see above post, been there done that, got escorted from the store...

was 5pm rush hour... i kicked up ... insisted on my rights .. was told politely but firmly to leave whilst being surrounded by store staff....

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Incredible, I very much dislike Interdiscount but this seems to top it all!

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Don't be surprised though, i've had almost nothing but awful customer service from the Swiss since I got here. Whereas normally in shops you get the impression that they actually want you to spend money with them and care what you think, over here there seems to be a casual contempt for the consumer and a "We don't give a ****" attitude. I suspect this is down to the Swiss' innate ability to not complain and run from conflict rather than "cause a scene". It's miles behind the UK in that regard imo.

By the way, which branch of ID was it?

29

Ahh, sorry, I hadn't seen that. As to the guy that said he wouldn't tell you his name I would have been fairly livid I think.

If they asked you tot leave the store and started being borderline threatening I would have been tempted to call the police - just to kick up a huge fuss.

I do hope you get it sorted out, I have only bought stuff at ID rarely, I found that the level of staff knowledge about their products was woeful and I prefer to use places such as Digitec or Conrad.

30
I feel you, I hate interdiscount. If you buy anything on the cheaper end, it breaks within a few months, if you're lucky. But what I mostly hate is their paranoia over shop-lifting.

(I opened up a defunct stereo to figure out what happened after just a few months of light use; a component had MELTED, goo all over the circuit board. I'm no EE, but that seems pretty bad).

I agree that customer service kinda blows here but frankly it is better than what you now get in the US . I don't know what happened to customer service in the US since I've left but I don't think it's all in my head; the folks that work in service are just awful, indifferent, stupid and mean. I have to scratch my head at the news that so many competent people can no longer find jobs.

Ok, rant over, buyer beware etc.

31
I bought a small computer from the chain in Geneva. It went wrong in Basel so I took it to the Marktplatz branch to have it fixed.

Guess what they said...........................?

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They said they would send it off to be fixed.....................

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They said it might take three weeks........................

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AND GUESS WHAT HAPPENED?????

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I went back in three weeks and it was fixed so I collected it.

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So let that be a warning to all you people out there who are reckless enough to use this chain of shops!!!!!!!!!

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If you're out a computer/camera whatever for 3 weeks, you are losing money through no fault of your own. We were out a brand new camcorder for 2 months after 2 months of use. What's the point of buying new? In other countries you just exchange the darn thing then and there. Makes sense to me.

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^ And I thought the US is much better in customer service than continental Europe ?

I think you really need to cherry pick the places you patronize in Switzerland, because at a lot of places customer service is quite bad. New shops are almost always better than old, established places that don't give a ****.

34
we ALWAYS buy all electronic in Manor as they offer a 2 yrs warranty. Plus they have even taken in stuff which was not bought there as long as it is under warranty... (and bought abroad, I doubt they would take something from interdiscount)

The staff there is great and polite and they have always been so helpful that my hubby has written notes to the headstore about it.

By law, it is the merchant who is responsible of the good it has sold to you and warranty is 1 yr UNLESS agreed in writing by all parties at buying times.

what I would do in this case is also maybe try with another interdiscount store, maybe yours are just crap?

Alternatively, you can send the camera in yourself to Canon with the receipt (make a copy though). We did that with Sony and camera bought in Australia and worked a wonder, we got a new one back in 1 week.

Kicking up a fuss is god but often does not work here as people feel agressed...

Also, what is the disclaimer about? That you will pay the 80 CHF? Have not understood that part...

Ciao

K

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It was the branch of Interdiscount at the Zurich HB.....

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the disclaimer is that you indemnify Inter discount agains t all costs incurred , if the fault on the camera is your own fault. However the sales man added that most cameras that are returned with this fault are returned by the manufactures placing the blame with the consumer... and then i would be expected to pay interdiscount. I refused to indemnify inter discount for any costs... considering the camera was purchased within the last 8 weeks, and i am a photographer, i think the fault is unlikely to be mine.

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did they charge you , was it fixed under warranty ?

if that was what was offered i would have been perfectly happy ...

38

Ok, get it better now

Then I would (in order):

1) Try a different Interdiscount (claim you cannot get to HB or something... )

2) Try to send the camera in directly to Canon (in this case you sign no agreement whatsoever) but of course you pay the postage fee but maybe a small amount of price to pay vs continuing the fights with ID?

Or... you could always sign the agreement and write "with reservations" next to your signature and then refuse to pay anything when the camera comes in... worst comes to worst you grab your camera and flee the shop... but... these are the italian roots in me talking, it may get you in trouble

I would personally go for option number 2.

Ciao

K

39
They will not accept a signature with reservation as you suggested. When i did sign with reservation, they tore up the form .... and ended conversation....

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Not sure if there is a similar law for Switzerland, but in Germany, you could contact Canon directly, send it in, and then claim a refund for the postage.

We have refunded postage for german customers several times, but I do not rememebr, if we also did for swiss customers

Doc.