Confirming billing address is normal business anyway but that does not mean the things would be shipped somewhere else not unless you were a "known" customer. The retailer has little if any come back against the card companies, they simply deduct the amount and then add on CHF 40 for the privilege. And that is for any complaint from the customer. Hence it is best for the customer to contact the retailer first in a dispute case.
The most probable reason for the situation you have is that there have been currency fluctuations and digitec did not refund your transaction in which case you will incur charges. IF a retailer is doing a refund they should always credit against a transaction that occurred previously. In that way any possible charges fall away. If they do not charges can occur.
And finally Digitec have probably added an automated restocking or service charge of CHF 20 to boot. I think this is most unfair and suggest you tell them you will open a credit card dispute unless they credit the money. If you do they automatically will loose more than the disputed amount. Add to that your CC fees are determined by several factors one of which is the amount of refunds you do in comaprison to sales so it could hurt in more ways than one...
For example I ordered an in stock camera on Friday. It said that if I ordered before 2pm then it would be there in the evening. I ordered at 1pm and it's still not there (saturday).
Now I got to wait till Monday. Is it possible that it's there and my account has not been updated due to it being saturday? It still shows "reserved at the warehouse" instead of "ready to pick".
I hate waiting for my next electronic hit.
Couple of times in the past I picked the product after seeing online that my product was "ready to pick" but still never got the SMS.
(pssst.. Steg Computer in Dietikon has lots of free parking for their customers)
my worst experience with digitec is them sending me confirmation for pickup, and then my order was sent to their other warehouse, its a good thing i am only 10 min walk from their warehouse, and i just came back the next day
Yesterday, I ordered a new computer from them online, to be delivered by post today. It arrived this morning, so far so good.
I opened up the computer, set it up and was ready to install the OS (I ordered one without an OS, since I had an old XP disc and I was trying to save money). It had Vista on it...so I just went ahead and got it running with Vista to see what was up.
Turns out they put the wrong hard drive in the machine - 35 gig instead of 500 gig!
I called them, spoke with someone who spoke excellent English, who looked at the situation. In the end, they are going to replace the machine completely and they're sending me a new one with the correct size HD. And to top it off, I even ordered Vista from them, as it wasn't as horrific as I expected (and I still have my old XP disc should I hate it after using it a bit).
The only rub is that they had to charge my credit card for the new machine to send it out before the old one was returned. But I can also see their viewpoint on that. And they're not charging a second fee for the credit card, despite the charge on that being higher. I've also got a credit for the postage to send the old machine back.
All in all, I've found them responsive and apologetic for their mistake - and willing to work with me to fix it quickly and in my best interests. Let's see if the new machine arrives on Monday as expected and if they give me the credit promptly when the old machine arrives back with them.
Start > Control Panel > Performance and Maintenance > Administrative Tools. Double click Computer Management and then click Disk Management in the left hand column
I think Boxman's explanation below is dead on, never thought of that!
Thanks - that makes perfect sense!
So my advice is:
Change your password immediately to something unique.
Send a mail to [[email protected]](mailtoð[email protected]) where you request them to delete your account over security concerns.
are you confused with the fact that you can log in via http and https?
https://www.digitec.ch is the link to use when logging in; yes, they could make their whole site accessible only via TLS/SSL but it's not the end of the world.
You have a separate username and therefore don't log in with email address. However, if you use the same password for all of these sites, you're asking for trouble.
Every time you create a login at any site, consider the fact that the people running the site could be running away with your password.
Oh yes.... and how do you log into EF? The password is stored hashed in the MySQL database but you transmit it in plain text.
Hang on, don't tell me that's the same as your other passwords?
Yes, I could do things to mitigate this risk myself (separate passwords etc.), but this does not excuse digitec.ch's very sloppy security. If you do websites for a living, this is the first thing you learn that you must not do. I've just done it on a hobby basis, but even I know that.
Anyway many places do this and I agree that best practice suggests sending a URL to allow you to reset the password. But they're not storing the password in plain text.
Suggest to them that they send you the hashed password stored in their DB next time you forget? Not much help either but they are not alone in sending you your credentials in the clear. Some sites actually do it when you register
fduvall
One word on the parking situation: A vwild1 has pointed out, there is a high chance for a ticket when stopping even shortly in front of their door. However, the undergound garage is not at all closed to the public, half of it are visitor parking places. 2 CHF or so which are very well invested.