If they had hashed it, they would have had to reset the password, since it is impossible to retrieve the original password (unless you use rainbow tables ..)
I was quite happy when I bought a printer from them though, but I really don't like this.
No, since they could retrieve and send my password in plain text, that means that they also store it in plain text.
digitec.ch is great. I've bought lots of stuff privately or for friends from them and I have never ever had problems with know-how, returns or deliveries from them.
I don't normally defend shops or institutions, but digitec has been really OK, so i have to stand up for them this time. I have used their branches in Winterthur, Zurich and Dietikon. Hope your bad experience led to someone being removed, since it doesn't make sense to have such bad service on that occasion.
i've used many companies like digitec before and tend to find that when things work, they work great, but as soon as you have a problem which doesn't fit into their next automated workflow, it can be a nightmare.
I have nothing but praise for Digitec having bought just about all my tech stuff from them over the last 3 years - never an issue, no problems with post sales service - and if they store password in plain I'll eat my hat (and it's not a even a tasty hat).
Bought lots of stuff from them and never had a problem
my webshop of choice - not had any problems with them
his post was badly worded, but you're missing the point - he's saying that the passwords are stored in such a way that they can be retrieved again as compared to a system where they are stored using a one-way function which permits verification but not retrieval.
Yes, just use the forgotten password form and you'll see what I mean.
This is inexcusable for an online store, regardless of the fact that you should not use the same password on different accounts.
edit: I've also got no answer on my deletion request for the account.
Just to add my pov, I have used Digitec on several occasions and had no problems at all. Even when i ordered wrong products and returned them i got a full refund, with no questions asked. As long as packages are returned unopened a full refund is given, less costs.
I ordered 3 seperate times from Digitec in December and they have all been good.
I accidently ordered the wrong item one time, and they had no prob in me returningit & the right one was sent out.
Will definitely use them again.
I've also been a regular customer at Digitec, and have found them to be very efficient. Claiming a guarantee has also not been a problem, and their free delivery option is very useful. The only thing I don't like is that if you choose to pay by credit-card there's an extra credit-card fee on top.
I have also ordered many things from Digitec without problem. everything has arrived on time. They even advised me to buy a cheaper product once, when I wasn't sure about the difference between two versions of it.
I have bought from other web sites with a swiss credit card and had problems. But when I complain to the swiss credit card, I was either offered my money back or the company concerned soon delivered the goods.
I find the system works really well here.
can anyone show me their return policy?
i'm looking at getting a camera lens from them but sometimes it takes a copy or two to find a "sharp" lens copy that best fits with my camera body. in other words, i may have to bring back a purchase and exchange it for another one, worst case.
can't find their return policy, at least in english, on their site. any help would be great.
Try looking on there website.. returns policy is quite clear. I suggest you go to a shop, try the lens there, then decide. Or go to Digitec, and try it in the shop before you buy..
there is a parking in about 10m distance from those spaces!
"and the park house is closed to the public" -> not true.
park your car outside the parking lots and getting a fine when there is a parking so near is simply your problem.
Thanks Karl - didn't know i could try the lens out in the shop first. Appreciate the help!
Hi
Just call them with your order number. They mostly speak English and certainly will understand.
Cheers
I have a recent problem with Digitec, and just wondered if anyone is around to give me some advice.
Short version:
I ordered a camera from them. It arrived but within a day I realised the battery wasnt charging. I had even left if on charge for over 12 hours. It made no difference.
I called Digitec the next day, explained the problem and the guy told me to send it back. I did - that day (last thursday) by A Post, with signature.
I heard nothing, so I called tuesday and the woman said it hadnt been looked at yet.
Today I have an email from them saying they will not send a replacement (which is what I want) but instead will send it to there fixing department where the estimated time will be 2 - 4 weeks. I was shocked. So I have sent this in a email back:
Thank you for your email, however I am not happy with the decision that has been made. In fact, I am appalled at the service from Digitec. I feel it is completely unacceptable to send a customer a faulty product, who then has to pay to send it back to you, and has now been told I have to wait 2 - 4 weeks or longer to recieve my camera. Do you not feel Digitec has a duty of care to provide working products to their customers? How would you, yourself feel is you had spent 275CHF on a product that on arrival is completely useless? And then to have to wait for the item to be repaired is a joke. Had I of wanted to purchase a used product I would of purchased the ex demo cameras that you had on sale. Instead I paid the extra for what I thought was a brand new camera, that should have arrived in fully working condition, not dead on arrival. I request that you send a replacement camera today.
So now I await a reply. The problem is, I am quite shit at standing up for myself. By email is fine (i know the above email is maybe a little harsh but I was angry!) but if I end up having to call them which I will if there is no reply to my email I will end up being a pussy cat. So what do you guys think? Am I in the right? Does any laws protect me? Do I have a chance on winning here?
Thanks in advance,
Dani