Anyone have any tricks, thoughts, etc in dealing with buy lots from coop online each week?
I have been buying my groceries from coop online every week for about 15 years.
I mainly use their personalized shopping list functionality since most of my items are repeat purchases.
They have recently changed this functionality, took away capabilities and made it more difficult to navigate and unusably slow.
If I simply go down my long personalized list and add the items I want to purchase, it makes mistakes and it's painfully, mind numbingly, shoot-me-in-the-head-please-to-get-me-out-of-this-hell slow.
I have deleted and recreated my long product lists to make sure it wasn't my own lists that are the problem.
Tricks I have tried or am considering trying:
Throw my whole lists into the shopping cart and then delete items I don't want. This seems a little faster than selecting each item to add from my lists but still cumbersome and comes with other challenges.
Give up on their list funcitonality and create my own bookmark folders of items and deal with the upkeep.
Don't really want to have to go into each coop online menu and add each item manually each week.
I've tried both coop & migro and generally like the coop online delivery service and don't want to give it up but I have given up thinking coop will fix this. In fact the more they work on the site the much worse it gets and the less functionality it offers.
Their website has always been rather slow. They either have bad IT or cheap servers. It is annoying and wasting my time.
It is rather annoying to see some products to be discontinued to just actually have slightly changed the name :S They don't even suggest the new item. I have to go trough categories I shop from time to time and see what to add to my lists.
Actually their filters also don't work always properly - I guess they label some items wrongly within their system.
I use the mobile app rather than the website. Admittedly it is often a bit slow but I don't experience the same user experience issue that you describe.
Below is how I usually do things...perhaps this process isn't available on the website but I've never used it so can't comment. Maybe try the app? It's quite useful anyway as you can also scan barcodes for a replacement rather than typing manually, in case you are a bit lazy like me.
Click lists Choose the list I want Click the checkbox on the right next to each item I don't want to order (this moves it to the bottom in a new section crossed out) Click the orange 'shopping cart' icon to add the remaining items to a basket
At the end a pop-up sometimes appears saying X items were not available, I usually just screenshot that then search for replacement items individually from the image or scan barcodes if I already have the product.
Just thought I'd update for any future readers .....
After on the phone with coop support, tried phone app, coop list functionality work arounds, etc and came to conclusion that the easiest way to work with buying large quantities regularly is to primarily use browser bookmarks of individual product item pages organized by bookmark folder product type (i.e. vegetables, meats, etc) rather than their slow, clunky, mistake-ridden list functionality.
I still might use the phone app occasionally when I want to quickly add something for the upcoming week's shop (particularly using their barcode functionality). And I might throw my bookmark product pages into their list functionality on the fly for one reason or another.
However, on the whole, working with bookmark lists as my primary source to maintain and use, that I open up and then add to the shopping cart is much faster and quicker to manipulate than the coop website list functionality.
It is much faster to simply take my laptop into the kitchen, open up bookmark tabs via bookmark folder groups, quickly dance around the tabs of saved bookmarks of product pages adding product quantities into the shopping cart and then perhaps cleaning up my source of bookmark folders with any new / changed product pages.
Was a hassle setting up my bookmark folders but this method is much quicker and accurate than opening up their list functionality and trying to quickly dance down a personal list adding quantities into the shopping cart.
This is what I am trying for now. I've been using the coop website for almost two decades so I feel I know all their annoyances, mistakes and gliches pretty well.
However, I am still open to other's ideas and work arounds.
After the last update the lists on the phone app are useless as instead of just adding the product directly you n ed to click on the product and then add to cart which is a two step process Vs one before. One really wonders what kind of CX testing they did????
From the website on pc/laptop it's fine but slow but then again it's always been slow.
I only order twice a month on specific stuff, if I were to do my.weekly shopping it would do my head in.
It's doesn't on Android maybe you are on Apple? I have to go into each product and click on the cart if it's my list (whilst for example in the "my top product" the cart is already near the product).
I cannot add all products and delete as that is a nightmare due to speed. Since I only do the shopping for specific things every 2 weeks, I just do from PC now.
I'm on android as well. You should be able to click the checkbox on the right to temporarily remove anything on the list you don't want to order now, then click the shopping trolley icon to add everything else to a basket.
Ok that is idiotic and counterintuitive. I click on everything I don't want, then add to basket, then go back and click again one by one to add to my list again for next time? I tried and indeed it works but again not at all user friendly and who the heck was this tested with?)
The little cart directly next to then product as it was before was just incredibly better!
Not directed at you, appreciate your trying to help but it's really really dumb....
Maybe I'm too easily pleased but I really don't see the issue. In fact I think it works better now compared to before.
Before, it was necessary to click a button to add each item individually to the basket (if you didn't want to add everything). The problem I found with this was the step of adding to a basket was the slowest - waiting for each item to add successfully took a good 20 seconds or so, which was quite annoying.
Now, you click the checkbox to score anything out that you don't need (takes a second or so per item), then click a button to add everything else to a basket. It might take 30 seconds to add everything at the very end but this is a lot quicker than having to wait ~20 seconds for each item like previously.
Again it may be me, but just reading some of the workaround above gives me a real headache. They seem to be a solution looking for a problem. If I had to go through those every time I did a shop, I would find another place to shop!
I get what you are saying but you must admit that checking out what you don't need only to check it back in is really stupid? I mean why not check everything you do actually need and add it to cart?