exactly . so i have paid for the ticket, i Keep the seat. it is also Business. nothing to do with selfish. it is my rights.
Alternatively, print your own ticket!!!
Not quite - you buy the ticket according to their terms and conditions. Not yours.
Seriously though, I'd have just turned up at the airport with a pre-printed ticket and if challenged would have said, "oops silly me". Unless you get a real shit, they'd likely let you through especially as it is within Schengen.
My understanding is that the name matching is for 1 primary reason: check you are the person travelling so that the airline doesn't have to send you back (at their cost) if you are not allowed entry to your destination.
So technically for domestic flights you shouldn't need to have ID. It is also why within Schengen some airports don't even match you to the ticket, they just want a valid ticket (e.g. Frankfurt airport you can scan yourself through security and the boarding gate without ever meeting a person that checks you vs. passport).
Happy to hear from more knowledgeable people on this point!
With all due respect but you really don't seem to understand that this was your fault and yours alone. Neither the agency nor the airline have to bend their T&Cs or rules just because you failed to read properly and entered your name incorrectly. If they do find a solution, it is pure courtesy, but they have no obligation whatsoever. It doesn't matter what the cost of the ticket was or whether included a suitcase or not or whatever else ridiculous argument you try to make. Their behavior is also not "unfair" or "immoral".
It doesn't matter the slighest to the airline whether you "keep your seat in protest". Not only is this an utterly childish reaction, but what disadvantage do you think they have from that? Exactly zero. Flights are overbooked anyway, you paid, the seat will go to someone else.
Grow up and next time read what you're writing and signing up for. And again for future reference: if you mess up and want someone else to fix that for you, you may want to be polite and friendly instead of attacking the other party which did exactly nothing wrong. We all mess up of course, but then we can also own up to it.
Thanks for your comments. it sounds reasonable, but Terms and conditions are decided by People also. if it is obviously not fair, surely we can protest with our own way. it must have reason since it is possible to revise Name at other Airlines.
anyway, still that word, i have right to Keep my ticket since i have paid. i am forced that i cant take the seat, not my own wish. so, i not take responsiblity. what we should discuss is, if that is reasonsible, that Airline Company sell one ticket twice?
thanks for your comments. you can Keep your opinions
I would have done exactly the same. It's not as though the name is a completely different one, it just has one part twice. I would have acted all innocent at the airport if anyone had noticed it.
It's just yet another reason not to fly with Swiss.
What you're doing is a name correction, not a name change. Different airlines have different policies regarding this, and Expedia will need to stick to them. According to the Swiss terms and conditions, you can correct up to two letters free of charge. In contrast, on Easyjet, there's no defined restriction: it just needs to be clear that it's an error and not a passenger change.
Vueling's terms and conditions aren't better though: they say you can only correct names within 24 hours of making the booking.
Huh? And why that? The booking was done through Expedia
Because Expedia will need to follow Swiss's rules.
And those of Easyjet, of Ryanair, of whatever airline. And with most airlines there is a fee to change a name.
yes, you are right. but after you gave honey over one week, still not work and you just get ignored. if you still Keep smile, i can just say, you are angel
they never tell me it cant be revised, always just tell me they will take care of it, even told, they have corrected my name. during my waiting, the Price goes up fast. it is surely stupid if i wait until last day, then buy a new ticket with high Price. of course, maybe that is their trick, to hang the passenger Long until last Minute, to buy expensive new ticket.
even if it is my fault that i type my Name incorrectly. they should tell me at first time when i ask, that it is impossible to revise Name, also unrefundable. the earlier i buy new ticket, the better Price i can get.
one more Information for all of you: book directly at Airline Website is even cheaper than travel Agent . maybe not always, but at least this time i realized it
yes, they(travel Agent, swiss airline) kick balls to each other , just hang customer there confused
so, better to book directly at Airline Website, no Chance to kick balls
Any travel agent can make the name change - they have a "special" code if they make a mistake. I have had it done for me when a travel agent made the mistake. But they don't like doing it, as I guess they get penalised for it/reduced commission.
However, in this case, it was the OP who made the mistake. Not the travel agent. It still confuses me that the OP doesn't seem to want to accept his/her leading part in this and the role of "Terms & Conditions Apply" in ticket purchases with airlines.
It's a bit like Donald who blames the leakers rather than trying to fix the problem that was leaked...
Please keep your opinion to yourself Clearly the immoral agency-airline mafia is just out to get OP.
Thanks to the system of overbooking it's not unlikely that someone else will sit on "your" seat, and they get paid twice for it.
With your new ticket you might even sit next to that person
Because it is not to be expected that people read the terms when agreeing to them, but they should be taken apart for an hour while somebody reads them the whole terms and points out specific things which are of importance to OP.
the Point is not to follow the policy or not, but never get clear answer about their policy. Travel Agent and Swiss Airline just push this case to each other, nobody is responsible for it. i was also never told, the Name cant be revised. on opposite, i was told, the Name was revised. but Name still Shows wrong on my ticket so far. no matter how, they should tell the customer at first time their policy clearly, not hang customer there.
of course, we should follow the policy, but we have also rights to doubt, if the policy is not reasonable. it is another Topic. in this case, surely it is too late. just leave a question to all: if we should follow a unreasonable policy always?
anyhow, so far this case is closed. dont want to ruin my vacation due to this ticket... Airline Company has rights to Keep their policy, i have rights to Keep my ticket after paid. that is reasonable for both.
Meh. It's not about the detail. Doesn't everyone know that airlines will screw you over if they need to? Has the recent airlines coverage of folks being (in effect legally) dragged off aeroplanes already been forgotten?
It isn't just about airlines - read the small print around things like MS Windows and Apple T&Cs and you'll see that you've pretty much absolved them of any crime/responsibility short of murder...
it has no relation with other People. you think too much
i just Keep my rights as consumer.
you paid something for several hundred, you just give it back to the store free and let them sell again?
It may well not be your wish, but it is a direct result of your error.
I currently have family members struggling to get air tickets to attend a family funeral because so many people have bought alternative airline tickets after the Ryanair debarcle. Most of these people will cancel their tickets a day or two before travel, but the impact upon people who need to travel urgently is proving to be catastrophic and heartbreaking.
I gave you clear instructions on how to hopefully resolve this issue, which you didn't follow. Now, you're making a selfish stance that could impact upon another traveller. I really wish I hadn't bothered trying to help you.
The problem is that it's the first 4 letters of the surname that are wrong. That's crucial, and with airline security (rightly) tightening by the day, I'd be very concerned if any airline allowed someone to travel on a ticket where the name didn't match the name on the passport / ID.
Thanks for your help. it is not solved at Expedia. as always, every time different Person answer the call, repeat the whole Story. it is just wasiting time. as i told, Price going up every day fast, in one week 150CHF, i have no time to wait longer.
now everything is done. i am looking Forward to my sunny vacation now
if anybody want to help Airline Company to sell one ticket twice to make unreasonable Profit, it is their Business . i respect.
i feel it is strange, if i was forced to give up my paid ticket free. if it causes inconvenience to other People. then it should be responsiblity of Airline Company. they should consider, if it is correct, not allowed to revise Name?