1. Post 9/11, any commission on airfares is negligible. You're talking a fraction of a percent, if any at all.
2. There is no 'special code'. I wish there were. It would have made life a hell of a lot easier working in the industry. The agent probably hadn't issued the ticket yet and did a 'resell all / resall' which is a procedure for placing 'held' flights into a new booking. If an agent makes an error, they have to get permission from the airline to make a name amendment. As I've said earlier in this thread, that process can take several days depending on the airline. In Lily's case, you're talking a 4 letter name amendment, and I can't think of any scheduled airline that allows that.
It never ceases to amaze me that people expect the entire airline industry Worldwide to change to fit in with them making an error. But it absolutely stuns me that anyone should expect that change to be in air travel's first line of security.
If someone is refused entry into a country, the airline have to take them back at their expense, and can also have a huge fine imposed upon them by the receiving airport.
no matter what is policy, at least they should tell me at first time.
if it is policy from Airline, Expedia just Need to tell me directly when i call the first time. surely i understand, that they cant decide.
if i Keep contacting them due to this, finally the Problem cant solved, i have to buy new ticket with much high Price?
also i have much work every day. really no time to waste on it more.
also kindly remind: please do pay Attention and double check when book a air ticket
Good luck on getting back.
a) did not read the Terms and Conditions
b) did not type in your name correctly.
Once you realised your error, and started to call Customer Services, I do understand how you could feel very frustrated that you were not immediately told something completely clear, for example:
"Sorry, in terms of Paragraphs x and y of our Terms and Conditions it is impossible to change the name on your ticket, so you won't be able to fly with this ticket."
or
"Yes, the name can be changed but this will take z days and cost q Francs."
Perhaps if you had asked the questions Blueangel kindly listed for you, here, https://www.englishforum.ch/2848828-post26.html
you might have had to wait less long in that frustrating uncertainty, and would have been given a clear answer much sooner.
I hear you that you feel angry at the agent, at the airline. Perhaps you also feel upset with anyone whom you feel has not been kind enough to you on this thread, or maybe even also a little annoyed with yourself, though I can’t know that.
Even so, I’m writing here to ask you, please to move beyond that anger and please to take the time to cancel the ticket you are not going to use.
Exactly. Yes, there are many people out there whose reason for flying is urgent and very serious . Someone may be desperate to get back in time to write an exam, or to visit a loved-one who might be dying, someone else might be trying to get back to his wife before she gives birth, someone else longs to surprise her daughter at her graduation, some may be rushing to an urgent meeting to try to save a business contract.
All those people, just like you, want and need to know – as soon as possible – that they will get a place on the flight.
For their sake, please try to set your anger aside, and also your feeling of having a right to spite the airline, and please be the better person .
Out of consideration for people who desperately need a flight, and out of compassion with them in their need, please take the time to cancel the ticket you are not going to use. Thank you.
now this case is closed already. no need to discuss more
if anyone has other issues to discuss here, then welcome
I merely asked you please to show compassion for other potential passengers who, as you have been, are distressed because they do not know whether they will get a ticket for a flight that they really want to, or really need to take.
after i give hint that i maybe cancel the booking, finally today i got answer from swiss airline: the name can be corrected with cost of CHF100.-
sorry, but i not accept this service. they informed me in written over 3 times: i should contact Expedia. then i got informed by Expedia about 4 times, they need to check with airline.
i am telling this here, just to let those people know, what the truth here is:
it is not the policy or rules you talk. it is kind of service.
1. if cant revise, should inform me at first time, not kick ball between travel agent and airline company, keep customer waiting for nothing over 1 week.
2. if can revise, should advise the involved cost at first time.
3. since airline told me, i should contact Expedia, why told me i can revise with cost of CHF100.-? then it is business between Expedia and me, no relation with swiss airline.
i know, some people here maybe work with relation with air ticket or airline. so i wrote something here, just want to see your response. will be appreciate if you could help do some improvements on service.
Thanks to all again.
i would suggest you to get to know more details and truth first before you talk.
maybe another saying: walk a bit with the same shoes as others before you judge others . feel what others feel...
thanks for reminding
good night. now go sleep. tomorrow is finally weekend
you are right. maybe my words sound a bit hard, sorry. yes, i appreciate his suggestions really much, he is very nice person. but i not like much he told me what i should do at last. i have right to decide how to do with my ticket -- revision/ cancellation. i feel it is a bit offending to be told, how to manage with my thing.
of course, maybe for others it is ok. i just tell my feeling...
.
Oh, well, there’s still hope. I read in another thread of yours:
So yes, I hope so.
So I wish you a good night’s sleep, and maybe tomorrow things will feel better, and there’ll be room for both peaceful and compassionate.