i not mind
it is not your fault that you cant think logically, cant read english well.
i have told swiss Airline, it is thing between travel Agent and me as they wrote me 4 times. so, they no Need to take care of this case more.
they ignored my question over about 6 times in written/ call, just pushed me to tranvel Agent, or let me wait, but no clear answer. finally after i check about cancellation, then they jump out with a solution(CHF100 Revision fee).
maybe some People can accept this Kind of after-sales Service, but i not. sorry.
thanks to competition, so we have Chance to choose those who have better Service. we cant Change, but we can choose. also not bad
Awwww! What a cutie. I'm saving that one. Thanks Samaire
"very blonde girlfriend"? The 80's has been on the phone - they want their sexism back.....
I understand your frustration. But I think Expedia is right in this case..sorry. They cant change name in the booked ticket as its out of their control. They cant refund in full for a non-refundable flight - they are just an agent and have no control on airline portal or fare rules.
Why you did not contact airline directly, normally if you are not flying in next few days, and within 24 hours of booking they will change name without question.
Next time double check before you press PAY. Happened to me as well so you are not alone :-(
Yes I agree. Happened to me as well. Until you have to go through passport control airline staff normally ignore typos (understandable ones ;-)). And if you are with online checkin, cabin/hand bag, no one cares.
If you are as competent on the phone as in this topic, I already would have disconnected you after 5 minutes if I worked at the helpdesk.
every travel Agent is different. my friend also told me, she can just Change Name online. then ask me, which Airline Company i take? so she can pay Attention in future. i said, swiss Airline
so, it is always useful to get more Information...
Thanks. actually i have contacted Airline Company over 6 times in written also call. wrote 5 mails, got 5 times similar answer: go check with Expedia.
of courcse now, i have realized, Expedia is innocent on this case. maybe in my mind, swiss Airline is more formel than Expedia. so, i trusted Swiss line more, thought Expedia should take care of it.
anyhow, it is solved now.
wish you a nice Weekend
Oh dear, the words pot and kettle spring to mind. Some of us ignoramuses can spell Expedia, too.
Speak less, listen more, said so Confucius
Petulant, selfcentered, "don't care*, spoilt brat..... comes to mind.
Lily, I hope that you never have to get on a plane to attend the death or illness of a member of your family, and then find out that there were empty seats because the person did not cancel the seat. This may happen to my and other Forum members families at any time. And not just some poxy flight from Barcelona to Zurich. Some people have to get halfway around the World.
Just cancel the ticket. You seem to be able to rant enough to be able to do that.
How can you be so selfish?
Also, if you can't even fill in a form and spell your own name properly!!? I can still do that, and I've just had intensive radiotherapy on my brain!!! Which is boggling at the moment...
It's fairly simple.
You made a mistake. We all do that every now and then. Most of us then call the service desk once, start by saying "I'm sorry, I made a mistake. What do I need to do to set things right?" then listen carefully to the answer and follow through on whatever the service agent tells us to do.
I get the impression you started angry, got angrier, and let your sense of entitlement take control.
By the numbers above you've had about 10 interactions with either Expedia, or Swiss, and now you are upset at having to pay to correct what is in fact your error .
Given your petulant posts here, I suspect you're probably unpleasant to deal with, if not impossible: 100CHF is cheap, I wouldn't help you for less than 1000, and I'm a fairly tolerant person.
Thinking that you're in the right, repeating that you're in the right, and demanding that the world adapts to you doesn't mean that you're right... all it means that you're unpleasant. Frankly, I find it a shame that it hasn't cost you more. I doubt you would learn from it, but it would at least compensate the other parties for experiencing how impossible you are to deal with.
Easy, Patsy. I'm with you, but if the OP bought a non-refundable ticket it's probably not able to be canceled either, at least not for a reasonable amount. These tickets are cheap because they come with a shedload of restrictions.
Given that she didn't want to pay for a name change due to her own error , she's not going to be willing to pay to cancel just to be kind to others who might need the ticket more.
All we can hope for is that the flight is overbooked, and that someone else will get her seat that really needs it.
Sending you hugs. Intensive radiotherapy does not sound pleasant.
The title hurts my eyes. I can change it if you want, Lily. (for free)
Not just a suspicion:
Legal disclaimer: I did not train Lily in being unpleasant to sales people or in the fine art of ranting but I award her a gold star for the achievement.
Oh, that's a point. I hadn't thought of that aspect.
Still, it'd be free for Lily at least send a mail to the customer services office, just in case they do have an internal mechanism to set the space free for someone who needs or wants it. What the airline does with that information from Lily would, of course, be on their own terms, and outside of her control.
On a non refundable ticket with Swiss, there isn't an extra charge to cancel. The passenger is entitled to a partial tax refund, which is all the taxes except for the fuel surcharge (YQ tax). By not cancelling, the passenger is also throwing away whatever refund they were entitled to.