We refused to receive bills only online and insisted they send them through the post. So they will now close our online account entirely.
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How to keep customers in one easy lesson. 
And for that we pay 1000 CHF a month
Don’t you use e-bill? That’s how we receive our bills from them. Easy-peasy.
Rather than scanning pieces of paper I just right-click and save the pdf to my hard drive.
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We dont want any digital e bill.
I guess they think you don’t need an online account if you refuse to use any of the features which does kind of make sense.
Your choice obviously, but some businesses won’t deal with you manually any more. Perhaps you should reassess your opposition. I find ebill a real time and paper saver.
I get ebills for things like the utilities, contents insurance etc at my house in Scotland. It’s just easier and I can print them off easily if need be. The development my house is on is managed by a Factor, they send my quarterly fee invoice by email. I don’t think I’ve had personal bank statements posted out for 10 years now, the only one I used to get was the annual mortgage statement but I paid that off last summer.
Expecting the world to revolve around you does not work as you have learned…
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I was sceptical about e-bill at first, but now I find it brillian. With UBS e-banking, you get a PDF of the “paper” bill which you can print out if you want.
Up to you, but I’d give it a try. Paper mail is slowly becoming a thing of the past.
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We use ebill with Swisscom as they charge a fee for bills per Post. Groupe Mutuel dont charge. They simply close ones online account. 
Why not simply request an LSV. It will still be around for the next 2 years till Sept. 2028.
I guess they just did the math:
How much do we save by switching to E-bills for all our customers?
VS
How much do we lose by alienating a few customers?
They did their choice, you did yours. BTW I would have probably done the same. I understand it’s 2026, but there should be no requirement to have an online presence in society, or to pay only through certain centralized systems. For a lot of reasons, but if you want just one: because when you or Groupe Mutuel will eventually get pwnd, having a paper trail will be very useful.
Well, usually nothing to stop you printing e-bills yourself. I print all mine and also the e-mail confirmations I get that they’ve been paid. I keep the e-mails as well.
My wife does all the bill paying. And she’s not particularly familiar with the world of online payments. This insurance company should do something for all the thousands one pays. The bosses get over a million CH just for sitting on their lazy arses.
They do! They print out and send you paper bills every month and the reimburse your medical expenses (minus deductions).
The law prohibits both mandatory digitization of health insurance premiums and fees for paper invoices. Nevertheless, Sanitas and KPT are currently urging their customers to receive and pay invoices digitally. For example, starting in April, Sanitas will no longer allow its policyholders to receive paper invoices while simultaneously using the Sanitas app.
So, there are 2 options: paper invoices or e-bills. You choose paper invoices.
Since you choose paper, keeping the online account open is an unnecessary cost, it is redundant.
The wish of having both the paper invoices and the online account implies higher costs.
These Insurance companies own half of zurich and making exhorbitant profits (rental etc) from their properties
Which half?
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