She had 2 full trolleys, 2 policemen around her and hands in handcuffs in her back.
I believe they treat scanning thieves as shoplifters, as they should.
I just saw a lady being arrested for forgetting to scan most of her purchases at Migros.
On a Sunday?
Shopping on a Sunday? They'll throw the book at her.
"forgetting"???
I read the losses on self scanning checkouts in shops are huge - much more than general shop lifting thefts.
Our Migros, in the tourist season, is open until 6pm on Sundays. Finishing end of October.
I know, I was making a (rare) joke. Airport and HBF here on Sundays. I think I've used the airport one a couple of times.
I imagine that the self scan adds to the loss. I don't like them myself, as I am almost certain to either scan the same thing multiple times, for miss something.
I have once or twice walked out of a baucenter with a folding rule in my pocket, wanted to measure something, grabbed a rule from the tool section, turns out to be the wrong size... bingo.
If the losses where that huge they would do random checks, like they do in ikea. I don't think they're that high, you can shoplift with normal cashiers anyway, at least women can very easily by putting small expensive items in their bags.
In the coop near the station in basel they have guys looking at the customers so that you can't hide stuff (unless you're a gypsy with secret pockets). There I guess they used to have shoplifting. I think that with some exceptions in cities switzerland still doesn't really know shoplifting.
In the States, if I remember correctly, they have weight sensors installed in their self-checkout machines (eg Shaws). I haven't seen this here; there's usually someone monitoring people though.
They do do random checks in both Migros and coop.
I guess people take the risk and hope that they don't get caught. Forgetting the odd thing every now and again is easy to do and you probably just gets you a slapped wrist and s warning, forgetting to scan half the stuff in two fully loaded trollies on the other hand is not quite so easy to explain hence the police and handcuffs.
I opened thread as wonder what Subito thief was.
translated from Germany, French, then finally with Italian I got
immediately
Back on subject, a few years ago in the UK, a well known Chef at the time previously a Restaurant Owner, made headline news, as he had for some time been stealing at Tesco supermarket, by using the Self Scan area & only scanning some items. As one can imagine, the press /TV chats shows kept him in the news for some time. Not good publicity.
They do watch you.
I usually do full shopping only once a week. Then sometimes I need just something, one thing, in the middle of the week so I go directly for the item and back - tends to me that one out of 5 times they check me. Perhaps I look too odd to them not to enjoy checking every stand with promotions etc.
Yes, and when the lady at the till double scans something, or a different (higher) price is charged than that shown on the shelf/price tag that's just a mistake. It isn't theft, really it isn't.
Nobody should go to jail for stealing from you. That wouldn't be right.
Tax being the best example
How would any shop be able to determine with certainty(!) whether any thefts are by customers who (are supposed to) pay at the casher or by selfscanners?
Note:
I selfscan most always, haven't been searched even once, neither as a selfscanner nor when paying at the cashier.
They wouldn't be able to determine to an exact .05 CHF, but they have been collecting data for a long time about theft as a %of stock or turnover. A large chain like Migros or Coop has fairly accurate data on a regional and seasonal basis over an extended period of time. If they install self checkout technology and the new data shows a spike it is a fairly reasonable inference that this change is as a result of the technology.
By assuming that the "shrinkage" due to conventional theft is constant throughout the stores. In stores which have self scanning, the loss above the normal threshold is attributed to 'forgetful' scanning. At least, that is how I assume they do it.
(which is approximately what JagWaugh has said as I was typing this)
Ok that makes sense.
But they seem to not perform any additional searches, from what I can tell based on my rather limited experience. If that impression is accurate it would be a bit odd, no?
My bet would be that they have a model which tracks the loss and they assign staff/resources (i.e. money) when it makes sense. You may just live in an honest area.
If you travel around a bit, and keep an eye out for it you will notice differences.
They still have the weight sensors in many machines in the UK - that are being phased out - which leads to the most hated soundbite "unexpected item in the bagging area", even when there's nothing there!
Self service machines in CH are much, much better compared to the uk.
To be clear, she was caught using Subito: you take a scanner at the entrance, scan everything along your shopping and pay by yourself exiting.
It's different from self scanning the items at the tills yourself.
I got checked once using the same at a Coop, the lady didn't rescan all my trolley but took 10 items randomly from my purchases and the machine confirmed that I had indeed scanned them. It's a sample based check from what I've seen.
Thanks for pointing that out. I shudder to think at how badly I could mess that process up, not to mention the ways anyone could prank me even if I were trying to concentrate.