This is the 2nd time in 4 weeks that my luggage has failed to be on a connecting flight at Zurich Airport, I could see on both occasions the luggage was about 300m away, although when I boarded the flight it said ‘with you’ on the outbound leg, so basically I walked past it. My luggage is now 857 miles away & has been since last night.
What’s happened to Swiss efficiency.
Did you pack emergency pants and your toothbrush in your hand luggage?
Follow me for tips…
AirTags in luggage are so inaccurate and cause me stress. When I flew out of Malpensa recently, my bag showed at the aircraft, but my husband’s showed still stuck in the terminal, not moved since we checked in. When we actually arrived at the destination, both bags were together on the belt.
Was it the same suitcase? If so, it’s time to replace the obviously jinxed luggage!
Maybe it simply doesn’t like the destinations Fatmanfilm chooses.
There are some interesting incidents where people have put them on bicycles which are then stolen.
Having an air tag which only reports in three days later to tell you your bike is in Poland isn’t very helpful.
I was returning to my own home flying both directions, so it was not a huge disaster as long as it turns up
Why stressing? I have 6 beautiful dresses (and one set of snow long arm & long john’s underwear), thanks to the luggage insurance and the shortcomings of some airlines (particularly, and in order of un-preference, the now defunct sabena, air-france, and BA)…
No, the first time an ordinary case, the second a larger soft bag, that folds up & easily fits into a carry on for times when I don’t need luggage in both directions.
First time the destination was Geneva, the second time Malta. Tickets always purchased from Swiss so a proper connecting flight.
that’s what we thought also… coming back from NZ, (via LAX) to ZRH, in business class (booked with points), our first flight was cancelled (> 24h delay), and we were re-routed through NWR in cattle class; arrived 36h late. Swiss prices, Ryanair service… btw, we didn’t get any compensation from Swiss…
Exactly this. I’m going easyJet from now on. Ifcin going to have crappy service then I expect it to be cheap crappy service.
I always trusted a Swiss 45 minute connection at Zurich. But they no longer do their own handling there, depending on Swissport. Swissport pretends they are Swiss but is actually mostly owned by US fund managers.
In case of mishandling Swiss would expedite the bags using other airlines and alternative routings. Swissport doesn’t.
You should have been able to file for that. How long ago was it?
I’m not sure what NWR is. But as a minimum you should be re credited with the miles youused for the upgrade plus incidental enroute costs.
EWR, sorry, typo. We got the miles unused back, but absolutely NO money for the downgrading (tip: don’t fly to /from NZ on tourist class – cattle have more space in trucks going to abattoirs.
yes, we filed for it, first with Swiss, then with the EU (online) passenger rights form. Swiss knows very well the rules, of course – because the incident started in NZ, and ended in US, EU legislation does not apply. At all. And because the ‘originator of the delay’ was also outside of EU legislation, and the EU-carrier did whatever they could to meet standards, they are not liable for it. The amount of time I wasted (to learn that), was paramount…
Ah! and to top it up, my insurance paid only for 1 of the ‘delays’…they considered both tickets (paid with my credit card) to be ‘one event’ (even if my hubby has an additional card, so he is also technically insured under my card).
Insurances – at the same level of service than airlines…
OK, it’s friday, j’arrete de raler… 
Ah. A small silly fact is that no US airport code starts with the letter “N”. Newark = EWR, Norfolk = ORF, New Orléans=MSY etc.
N is reserved for Naval air stations.
AFAIK Swiss don’t (and never have) flown to New Zealand - isn’t this ANZ’s fault?
Swiss and Air NZ are both members of Star Alliance so they cooperate with connections. It used to be that the Asian airlines had the best/most competitive connections from Zürich to NZ with Air NZ or BA being as good or better from London. Now fares booked direct with Swiss through to NZ are very competitive, My recent experience was positive except for differing conditions regarding baggage on the two legs. Swiss allowed a late change to checked in baggage, Air NZ not.
